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Female Drivers are not overcharged
Female Drivers are not overcharged
When I saw the original post that accused service garages of overcharging our female drivers, I became very angry.
This article comes a little closer. Female Drivers are not overcharged
to the truth and finds that the reverse is more like the truth. I would like to think that on a like-for-like job, men and women would be charged the same, but I am sure that each gender leans a little towards his or her own type of customer.
I noticed a few years ago that our female customer base was increasing and has now overtaken the men for visits to my service centre garage.
We have always been fair and honest
with all our customers, and I think that this has come across extremely well with our lady car owners. In fact, I went a step further and now employ a female manager to run my garage.
Deb has great strengths in the customer relations department and is excellent with both men and women customers, but I do not mind admitting that women drivers do trust another lady in the garage environment, and this is proving to be a very successful move on my behalf with no negative affects in all departments.
Are ladies charged more ?
This article has been seen to prove that in most cases, women are let off more lightly when quoted for a like-for-like job. Don’t ask me why, but I believe it may be more accurate than the previous report’s claim that garages overcharged customers.
Garages can become more female-friendly by making small but important additions to the reception area. Here in my service centre, we always have fresh flowers on display and up-to-date women’s magazines. Cleanliness is also very important, as is a fresh smell. How many garages actually smell of oil, tyres, or petrol? This does not appeal to female drivers.
We made these changes. Female Drivers are not overcharged
a few years ago and are now reaping the benefits. We also make sure that our courtesy cars are female-friendly; they usually do not like driving big old cars.
Of course, another important thing to have checked is the timing belt changing time!
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Sourced through Scoop.it from: www.motoring.co.uk